jiligm Privacy Policy – How We Handle Your Personal Data

1. Information We Collect

When you register on jiligm, we collect personal information including your full name, date of birth, email address, mobile number, and a government-issued ID for identity verification purposes as required under Philippine gaming regulations. During normal platform use, we also collect transactional data such as deposit and withdrawal records, betting history, game activity logs, and payment method details including GCash and Maya account references. We automatically collect certain technical data when you access our platform, including your IP address, device type, browser version, operating system, and session timestamps, which help us maintain platform security and improve performance for Filipino users. If you contact our support team, we retain records of those communications to ensure consistent and accurate assistance. We do not collect sensitive personal information such as biometric data, health records, or political affiliations, and we will never ask for your full bank account credentials through any channel.

2. How We Use Your Information

The personal data we collect is used primarily to operate and maintain your jiligm account, process your deposits and withdrawals in Philippine pesos, verify your identity, and ensure compliance with applicable Philippine gaming and anti-money laundering regulations. We use your contact details to send you important account notifications, security alerts, and updates about changes to our platform or policies — we do not send unsolicited marketing messages without your consent. Technical and behavioural data helps us detect and prevent fraud, identify suspicious account activity, and protect the integrity of our platform for all Filipino players. We may use aggregated, anonymised data to analyse platform performance, improve our game offerings, and better understand how players interact with our mobile-first experience. Your data is never used to make automated decisions that significantly affect your rights without human review, and you may request clarification on any data-driven decision affecting your account.

3. Sharing Your Information

jiligm does not sell, rent, or trade your personal information to third parties for their own marketing or commercial purposes under any circumstances. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors for GCash and Maya transactions, identity verification partners, and cloud infrastructure providers — all of whom are contractually bound to handle your data securely and only for the purposes we specify. In certain circumstances, we may be required to disclose your personal information to Philippine government authorities, regulatory bodies, or law enforcement agencies where we are legally obligated to do so, such as in response to a valid court order or regulatory investigation. If jiligm undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, and you will be notified of any such change in advance. We will never share your data with third parties in a way that is inconsistent with this Privacy Policy without first obtaining your explicit consent.

4. Data Storage and Security

All personal data collected by jiligm is stored on secure servers with industry-standard encryption, access controls, and regular security audits to protect against unauthorised access, disclosure, alteration, or destruction. We use SSL/TLS encryption for all data transmitted between your device and our platform, ensuring that your login credentials, payment details, and personal information are protected during every session. Access to your personal data within our organisation is strictly limited to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by Philippine law, after which it is securely deleted or anonymised. While we implement robust security measures, no online platform can guarantee absolute security, and we encourage you to use a strong, unique password and enable any available two-factor authentication on your account.

5. Your Rights as a Data Subject

As a Filipino player on jiligm, you have the right to access the personal data we hold about you at any time by submitting a request through your account dashboard or by contacting our support team. You have the right to request correction of any inaccurate or incomplete personal information, and we will process such requests promptly to ensure your records are up to date. You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to any legal retention obligations we are required to fulfil under Philippine law. You have the right to object to or restrict certain types of data processing, including the use of your data for profiling or direct marketing, and we will honour such requests in accordance with applicable regulations. If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines, and we will cooperate fully with any such investigation.

6. Cookies and Tracking

jiligm uses cookies and similar tracking technologies to maintain your login session, remember your preferences, and ensure the platform functions correctly across different devices and browsers. Essential cookies are strictly necessary for the platform to operate and cannot be disabled; these include session cookies that keep you logged in and security cookies that help protect your account from unauthorised access. We also use analytics cookies to understand how Filipino players navigate and use our platform, which helps us identify areas for improvement and optimise the mobile experience. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or allow external advertisers to track your behaviour on our platform.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine privacy regulations, and the most current version will always be available on this page. When we make material changes that significantly affect how we handle your personal data, we will notify registered players through the in-platform notification system before the changes take effect. Your continued use of the jiligm platform after any updates have been published constitutes your acceptance of the revised Privacy Policy. We encourage you to check this page regularly so you are always informed about how your information is being protected. If you have any questions or concerns about this policy or our data practices, please contact our support team through your account dashboard — we are available 24/7 to assist Filipino players.

Effective date: 1 January 2025  |  Last reviewed: 1 January 2025